CaRtharsis Posted August 9, 2010 Report Share Posted August 9, 2010 Look, I am not interested in entertaining an open a discussion here on my issues with Catek. As has been illustrated above I did my venting in a thread that was germain to the topic at the time. This was a thread started by Jeff which means he will be receiving notification of posts made here. I believe enough time and energy have already been expended so lets drop this. Quote Link to comment Share on other sites More sharing options...
Ray Posted August 23, 2010 Report Share Posted August 23, 2010 Did anyone here receive any feedback from Catek lately? I emailed Jeff regarding some important issues a week ago and have not received any feedback at all Quote Link to comment Share on other sites More sharing options...
CaRtharsis Posted August 23, 2010 Report Share Posted August 23, 2010 Welcome to the club!!! Quote Link to comment Share on other sites More sharing options...
Ray Posted August 26, 2010 Report Share Posted August 26, 2010 So it seems, unfortunately, nothing changed at Catek. TOTAL BUMMER! Quote Link to comment Share on other sites More sharing options...
scrutton Posted August 26, 2010 Report Share Posted August 26, 2010 Seems like a lot could be solved with a $10 / hour assistant answering email, phone and occasionally boxing something to be sent out. Shame really. I'm still a big fan of the product and will continue to buy them on BOL marketplace. Quote Link to comment Share on other sites More sharing options...
Neil Gendzwill Posted August 26, 2010 Report Share Posted August 26, 2010 Are you reading some other thread? I only read a few posts regarding product failure and wondering when Jeff was going to get around to responding to his mail. Seeing as the opening post was Jeff promising to get right on it as of the beginning of July, I don't see people complaining that it isn't happening as of the end of August any big deal. ETA this was in response to a diatribe posted by sweetsooziep which she has since deleted. Quote Link to comment Share on other sites More sharing options...
RideGuy Posted August 26, 2010 Report Share Posted August 26, 2010 I thought all things considering people were being pretty supportive. It's jeff who said he'll be addressing issues LIFO and that if you wanted to get to the top of the queue just shoot another e-mail. So people are following his instructions and are still not getting any support. How are they supposed to feel? Why can't they express their feelings in this thread? Quote Link to comment Share on other sites More sharing options...
tdifan_2003 Posted November 29, 2011 Report Share Posted November 29, 2011 Well, almost a year later, Catek apparently still has some communication issues. I don't think I am the only one sitting and posting here after many, many e-mails sent to Catek by any of the available e-mails out there without any response. Jeff, if you are still out there, please give us clue what is going on with Catek . Thanks! Quote Link to comment Share on other sites More sharing options...
GAK Posted November 29, 2011 Report Share Posted November 29, 2011 Well, almost a year later, Catek apparently still has some communication issues. I don't think I am the only one sitting and posting here after many, many e-mails sent to Catek by any of the available e-mails out there without any response. Jeff, if you are still out there, please give us clue what is going on with Catek . Thanks! I gave up on Catek after literally over a year of e-mails, faxes, phone messages, and even standard mail! I drafted up the parts I needed and built my own set of FR2's with the help of a local machine shop. Quote Link to comment Share on other sites More sharing options...
davekempmeister Posted November 30, 2011 Report Share Posted November 30, 2011 by now, perhaps enough bol members have been defrauded that an action can be taken in Rhode Island through an Atty General's office? here in MD it'd be consumer affairs division, i think. i know some take the position that any company that produces alpine stuff should get the benefit of multiple doubts, but i'd guess they aren't the one's who have lost $. btw, i haven't and love Catek stuff. but wrong is wrong. Quote Link to comment Share on other sites More sharing options...
queequeg Posted November 30, 2011 Report Share Posted November 30, 2011 I don't know if bomber can get into legal trouble for this sort of thing but: a sticky, with links to this and other CATEK threads warning people about the history of incomplete orders and ignored correspondence when dealing with CATEK directly seems like it could go a long way to preventing further headaches. Quote Link to comment Share on other sites More sharing options...
twelsch42 Posted November 30, 2011 Report Share Posted November 30, 2011 I don't know if bomber can get into legal trouble for this sort of thing but: a sticky, with links to this and other CATEK threads warning people about the history of incomplete orders and ignored correspondence when dealing with CATEK directly seems like it could go a long way to preventing further headaches. You can't be liable for slander if what you're saying is the truth. I'm genuinely curious what has happened to Jeff, I hope he's OK. Quote Link to comment Share on other sites More sharing options...
jp1 Posted November 30, 2011 Report Share Posted November 30, 2011 I've been trying to stay out of this for 2 years, but can't any longer. I was a Catek customer (3 pair of OS1's) and Very Happy with their product (as I'm sure I would be with Bombers). I chose them when starting because of their infinite angle adjustability. Catek, what was once a Very Good company to deal with (quality product, good service, courteous & prompt reply's and shipping) has pushed their customers too far. When Jeff came here and posted, he was "personally going to get Catek going again", everyone was as understanding as possible and willing to give him the benefit of the doubt. Unfortunately it seems nothing positive is happening @ Catek and their is no response from Jeff (or anyone representing Catek) that would indicate anything positive in the future. I do not know of his misfortunes (nor is it any of my business) but plenty of time has passed to have rectified the negative situations that were created. What I do not understand is, why can't Catek just 'Man-Up' In reality, I guess they already have, because I truly believe Actions Speak Louder Than Words, Don't Tell Me, "SHOW ME" ! Quote Link to comment Share on other sites More sharing options...
Ernie00 Posted November 30, 2011 Report Share Posted November 30, 2011 How about contacting the Web host service they are using informing them the web site they are hosting is collecting money but not sending goods to customers? At least they might be able to take it off, contact the owner or block the site. This way people wouldn't get stuck ordering and never getting their goods. Not everyone (I know they should) come on bomber for information and are aware of the problems with Catek. Quote Link to comment Share on other sites More sharing options...
RideGuy Posted November 30, 2011 Report Share Posted November 30, 2011 How about contacting the Web host service they are using informing them the web site they are hosting is collecting money but not sending goods to customers? At least they might be able to take it off, contact the owner or block the site. This way people wouldn't get stuck ordering and never getting their goods. Not everyone (I know they should) come on bomber for information and are aware of the problems with Catek. You could fill out Googles "Web Forgery" report. If it's successfully added to the black list the site would be blocked from both FireFox and Chrome users. http://www.google.com/safebrowsing/report_phish/?tpl=mozilla Quote Link to comment Share on other sites More sharing options...
Ernie00 Posted November 30, 2011 Report Share Posted November 30, 2011 didn't know you could do that. I'm just thinking out loud with ideas for people not to be stuck in a stituation where they get no parts and might loose their cash. Quote Link to comment Share on other sites More sharing options...
queequeg Posted November 30, 2011 Report Share Posted November 30, 2011 It looks like these are the people that host/manage the catek site: http://theonlinepeople.com svb_buy@theonlinepeople.com trex@theonlinepeople.com I sent them a message indicating the problem and with links to all these negative catek-related pages: https://www.facebook.com/Catek.Bindings https://www.facebook.com/Catek.Bindings?sk=wall http://www.bomberonline.com/vbulletin/showthread.php?t=35454 http://www.bomberonline.com/vbulletin/showthread.php?t=30934 http://www.bomberonline.com/vbulletin/showthread.php?t=31967 http://www.bomberonline.com/vbulletin/showthread.php?t=29565 http://www.bomberonline.com/vbulletin/showthread.php?t=31658 http://www.bomberonline.com/vbulletin/showthread.php?t=31352 http://www.bomberonline.com/vbulletin/showthread.php?t=30344 http://www.bomberonline.com/vbulletin/showthread.php?t=26839 http://www.bomberonline.com/vbulletin/showthread.php?t=25964 http://www.bomberonline.com/vbulletin/showthread.php?t=25543 http://www.bomberonline.com/vbulletin/showthread.php?t=25571 I'm sure it will help if others do the same. Here is CATEK's WHOIS entry: Registrant: Caron Alpine Technologies, Inc PO Box 5111 Newport, RI 02841 US Domain Name: CATEK.COM ------------------------------------------------------------------------ Promote your business to millions of viewers for only $1 a month Learn how you can get an Enhanced Business Listing here for your domain name. Learn more at http://www.NetworkSolutions.com/ ------------------------------------------------------------------------ Administrative Contact, Technical Contact: Technical Resource Exchange, Inc. trex@THEONLINEPEOPLE.COM PO BOX 1871 N FALMOUTH, MA 02556-1871 US 508 495 9500 fax: 508 495 9599 Record expires on 08-Dec-2019. Record created on 09-Dec-1996. Database last updated on 30-Nov-2011 12:34:31 EST. Domain servers in listed order: NS28.PAIR.COM 209.68.1.65 NS0000.NS0.COM Quote Link to comment Share on other sites More sharing options...
Jack M Posted November 30, 2011 Report Share Posted November 30, 2011 I am Facebook friends with Jeff, I've tried to raise him there. He's not very active on FB, but I don't have any other email for him other than at catek.com. Quote Link to comment Share on other sites More sharing options...
jburrill Posted November 30, 2011 Report Share Posted November 30, 2011 Seems like the CATEK site is certainly taking CC orders (and my money), but nobody is home. No product, no response, nothing. So, looks like they are done then? Still taking peoples money though. Not sure what to do. Wait for CATEK to re-appear, or file a fraud case with the bank. I'd hate to think CATEK is done with though. Quote Link to comment Share on other sites More sharing options...
twelsch42 Posted November 30, 2011 Report Share Posted November 30, 2011 About time to contact the Newport RI police department, fraud division. If he is taking credit card orders and not doing anything, that's legitimately criminal. I have not been defrauded, otherwise I'd do it myself. T Quote Link to comment Share on other sites More sharing options...
b0ardski Posted November 30, 2011 Report Share Posted November 30, 2011 ...legitimately criminal.T ???? Isn't that an oxymoron:confused: Quote Link to comment Share on other sites More sharing options...
Corey Posted November 30, 2011 Report Share Posted November 30, 2011 I don't know if bomber can get into legal trouble for this sort of thing... Someone sued them when their binding released! It sounds like he was an ok guy that got bad advice from a greedy lawyer, Jeff could receive similar bad advice. I wouldn't touch this with a 10' pole. If Catek is really accepting $$ with no intention of doing anything, that's really bad. A judge would throw the book at them. Shame, their product was cool. We don't know the back story, but they need to stop taking orders NOW if they can't deliver. Quote Link to comment Share on other sites More sharing options...
nurse ben Posted November 30, 2011 Report Share Posted November 30, 2011 Seems like the CATEK site is certainly taking CC orders (and my money), but nobody is home. No product, no response, nothing. So, looks like they are done then? Still taking peoples money though. Not sure what to do. Wait for CATEK to re-appear, or file a fraud case with the bank. I'd hate to think CATEK is done with though. No need to file anything, just contact your credit card company once the charge has come through, then tell them (VISA or whomever) that the product was not delivered and to cancel the charge. It is very easy to do, I had to cancel a charge on a Concept II Rower ($550) and VISA took care of the rest. Quote Link to comment Share on other sites More sharing options...
tex1230 Posted December 1, 2011 Report Share Posted December 1, 2011 Wasn't SWT involved in Catek in some way? anyone tried contacting him? Quote Link to comment Share on other sites More sharing options...
tdifan_2003 Posted December 1, 2011 Report Share Posted December 1, 2011 Wasn't SWT involved in Catek in some way? anyone tried contacting him? If you mean Scott - yes, I tried. Through Catek website, by replying to old emails from him and trough BOL. All with no answer. Luckily, I did not sent big $$$. I was just asking for spare parts. I really hope there's a resolution to this situation. Fin already started providing us with replacement for the so-prone-to-stripping screws for Catek ... Quote Link to comment Share on other sites More sharing options...
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