CATEK: Jeff Caron Posted July 9, 2010 Report Share Posted July 9, 2010 To the alpine community: I'd like to take the opportunity to update everyone regarding CATEK. We have been impacted over the past several months by a number of significant family/health issues. By necessity, these issues took first priority, but a very unfortunate side effect was that neither Scott or I were able to attend to the needs of CATEK's customers. So that's the bad part. The good part is that CATEK is ready to go again. Scott is stepping aside for the time being, but I will be addressing all outstanding customer service issues in a 'Last In, First Out' order over the coming weeks. If you have time-sensitive needs, feel free to email hs@catek.com to jump to the top of the queue. Thank you for your understanding. Jeff Caron CATEK Quote Link to comment Share on other sites More sharing options...
Shred Gruumer Posted July 9, 2010 Report Share Posted July 9, 2010 Hmm.. seems to me you should be doing FIFO.. I mean thats pretty much the norm isn't it or you will have aging customers??:rolleyes: Rss Quote Link to comment Share on other sites More sharing options...
Jack M Posted July 9, 2010 Report Share Posted July 9, 2010 Welcome to the forum, and glad to have you back. Quote Link to comment Share on other sites More sharing options...
AMK Posted July 9, 2010 Report Share Posted July 9, 2010 I'm glad Catek is still out there ( in service). Quote Link to comment Share on other sites More sharing options...
ZetaTre Posted July 9, 2010 Report Share Posted July 9, 2010 Thanks for the update Jeff. I hope everything with Scott will resolve... Quote Link to comment Share on other sites More sharing options...
colintkemp Posted July 10, 2010 Report Share Posted July 10, 2010 Jeff, great to hear from CATEK. I'll never forget that when I emailed you about a bent power plate (when I broke a board), you shipped me a new one the next day free. Glad you guys are back up and running. All the best to Scott. Colin Quote Link to comment Share on other sites More sharing options...
RideGuy Posted July 10, 2010 Report Share Posted July 10, 2010 Deja vu I have only heard good things about the actual product. Hopefully they can turn the CS around for good this time. Only time will tell. Quote Link to comment Share on other sites More sharing options...
scrutton Posted July 10, 2010 Report Share Posted July 10, 2010 good to hear that things will be getting better... Quote Link to comment Share on other sites More sharing options...
leeho730 Posted July 12, 2010 Report Share Posted July 12, 2010 Thank you! I was really close to letting go of my FR2 and OS2... Now I can get some spare parts for fr2 Quote Link to comment Share on other sites More sharing options...
voytazbrna Posted July 14, 2010 Report Share Posted July 14, 2010 So glad that you guys are up again! I ordered OS2 about three months ago and nobody would return my emails and phone calls. I was about to go through the credit card company. Hopefully I will get my OS2 soon...even though it's summer now :) Quote Link to comment Share on other sites More sharing options...
skidad62 Posted July 17, 2010 Report Share Posted July 17, 2010 Thanks for the update - hope the family issues go well. Not sure about the LIFO approach... Quote Link to comment Share on other sites More sharing options...
Bora20 Posted July 20, 2010 Report Share Posted July 20, 2010 LIFO makes it easier as they will be dealing with the last email that was sent instead of finding the first and tracing through the list to get to the last. I have had several tragic events over the last couple weeks at work (NOT AT CATEK) and it is a struggle to even get through the day at times so getting any product out will be a huge hurdle. Hope everything is going as well as it can. Quote Link to comment Share on other sites More sharing options...
Chris Houghton Posted July 20, 2010 Report Share Posted July 20, 2010 Unless I misunderstood, Bora20 comments have nothing to do with Catek with the exception of his comment about LIFO. Some on this board may misconstrue and think he is a Catek employee. Quote Link to comment Share on other sites More sharing options...
Bora20 Posted July 20, 2010 Report Share Posted July 20, 2010 Unless I misunderstood, Bora20 comments have nothing to do with Catek with the exception of his comment about LIFO.Some on this board may misconstrue and think he is a Catek employee. I am not a Catek employee, but I do know what it is like to have family emergencies and deaths of people close to you. Show some compassion and let them catch up, it is summer...you can't board anyway. :D Quote Link to comment Share on other sites More sharing options...
nekdut Posted July 20, 2010 Report Share Posted July 20, 2010 We have had several tragic events over the last couple weeks at work and it is a struggle to even get through the day at times so getting any product out will be a huge hurdle. This is where it seems like you are speaking on behalf of Catek. I'm sure Chris was just trying to clarify, nothing more. :) Quote Link to comment Share on other sites More sharing options...
Bora20 Posted July 20, 2010 Report Share Posted July 20, 2010 This is where it seems like you are speaking on behalf of Catek. I'm sure Chris was just trying to clarify, nothing more. :) Ah, I will change the wording. Quote Link to comment Share on other sites More sharing options...
Chris Houghton Posted July 21, 2010 Report Share Posted July 21, 2010 Thanks for that, we can never tell which direction threads will go. Ambiguity is quite dangerous around here. I've always had great respect for business owners that try to help the alpine rider, and Jeff Caron is one of the earliest adopters in that respect. He's been around a long time and I hope he will be around for years to come. I agree, give him some time to get things straightened out. Quote Link to comment Share on other sites More sharing options...
CaRtharsis Posted August 7, 2010 Report Share Posted August 7, 2010 Jeff would you please contact me. I have been trying to make contact with you since last March regading a binding failure both via email and phone message. Chris Quote Link to comment Share on other sites More sharing options...
110/220V Posted August 7, 2010 Report Share Posted August 7, 2010 In the interest of commerce, convention, good will and diplomacy I would suggest patience and perhaps add you try to contact per his request at hs@cat mail. You have your perogative, but you cannot imagine the public message is best served with more decorum and less ambiguity than merely punctuating your note with binding failure. Since you have made us aware, what is the extent of the failure, or what factors lead you to determine either the design or material has failed it's intended purpose? I don't work for catek, and I believe you really feel you'd been slighted...but I am sure you will find eventual solution to either your or caron's satisfaction only after he has had examined the product and received due opportunity to determine whether failure was mechanical or due to some user configuration/modification, typical to Alpine setup. Quote Link to comment Share on other sites More sharing options...
D.T. Posted August 8, 2010 Report Share Posted August 8, 2010 In the interest of commerce, convention, good will and diplomacy I would suggest patience and perhaps add you try to contact per his request at hs@cat mail. You have your perogative, but you cannot imagine the public message is best served with more decorum and less ambiguity than merely punctuating your note with binding failure. Since you have made us aware, what is the extent of the failure, or what factors lead you to determine either the design or material has failed it's intended purpose? I don't work for catek, and I believe you really feel you'd been slighted...but I am sure you will find eventual solution to either your or caron's satisfaction only after he has had examined the product and received due opportunity to determine whether failure was mechanical or due to some user configuration/modification, typical to Alpine setup. since you appear interested, a quick search revealed the original March 29, 2010 post from CaRtharsis Quote Link to comment Share on other sites More sharing options...
scrutton Posted August 8, 2010 Report Share Posted August 8, 2010 Interesting. Wonder what the recommendation on that is. I seem to recall reading recomendations on skateboard kingpin's being replaced every second year. It's not really the same but... Quote Link to comment Share on other sites More sharing options...
110/220V Posted August 9, 2010 Report Share Posted August 9, 2010 Well...I was hoping for a nice photo of a shear binding plate...that is much more exciting!!!!but a kingpin is an easy fix yea? You likely shear it in two (especially if you use a type of alloy riser plate in conjunction with the catekset). If it were a choice for me I would find a drillpress and press a bigger hole for larger bolt and use longer 12/14mm stainless allen head bolt --why settle for the 10mm when a 12 or 14 would do? Of course, you will need a 12/14mm pivot bolt for capture... I think the old OS was 12mm?? But I could never wait for two year for a wee 10mm kingpin--that is a certain crime of itself even if the bolt and catek sticker is free! If you are a big robust boy to shear a 10mm on a stock setup, void that warranty sir, get your drillbit to your plate, and pray that your larger single bolt will hold! Quote Link to comment Share on other sites More sharing options...
110/220V Posted August 9, 2010 Report Share Posted August 9, 2010 Well...I was hoping for a nice photo of a shear binding plate...that is much more exciting!!!!but a kingpin is an easy fix yea? You likely shear it in two (especially if you use a type of alloy riser plate in conjunction with the catekset). If it were a choice for me I would find a drillpress and press a bigger hole for larger bolt and use longer 12/14mm stainless allen head bolt --why settle for the 10mm when a 12 or 14 would do? Of course, you will need a 12/14mm pivot bolt for capture... I think the old OS was 12mm?? But I could never wait for two year for a wee 10mm kingpin--that is a certain crime of itself even if the bolt and catek sticker is free! If you are a big robust boy to shear a 10mm on a stock setup, void that warranty sir, get your drillbit to your plate, and pray that your larger single bolt will hold! Quote Link to comment Share on other sites More sharing options...
110/220V Posted August 9, 2010 Report Share Posted August 9, 2010 hey why did it post two instead of one? did someone plant a virus for us? Quote Link to comment Share on other sites More sharing options...
Corey Posted August 9, 2010 Report Share Posted August 9, 2010 But I could never wait for two year for a wee 10mm kingpin--that is a certain crime of itself even if the bolt and catek sticker is free! If you are a big robust boy to shear a 10mm on a stock setup, void that warranty sir, get your drillbit to your plate, and pray that your larger single bolt will hold! I'm not sure, are you a fan of Catek or not? ;) So; a part of a binding breaks, the company doesn't respond for two years despite multiple communication attempts, so obviously it's the end user's fault and he should modify his bindings, void his warranty, and generally be happy about the situation? Sounds a little off to me... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.