Duus Posted November 24, 2011 Report Share Posted November 24, 2011 Hi! I have purchased a pair of Catek FR2 bindings directly from Caron Alpine tecnology. I am very excited to get my hands on these nice bindings after reading several goods things about them... But the problem is that I after more than a month have recieved nothing :( I have tried to email and call Caron Alpine tecnology without luck. I have tried to fill out their online request as well. This is a little annoying since the winter is coming and I have paid/lost 450$... How do I get in contact with these guys? Best regards Jakob Duus Dolriis Denmark phone +45 29927937 email jdd@stirling.dk Quote Link to comment Share on other sites More sharing options...
queequeg Posted November 24, 2011 Report Share Posted November 24, 2011 Hi!I have purchased a pair of Catek FR2 bindings directly from Caron Alpine tecnology. I am very excited to get my hands on these nice bindings after reading several goods things about them... But the problem is that I after more than a month have recieved nothing :( I have tried to email and call Caron Alpine tecnology without luck. I have tried to fill out their online request as well. This is a little annoying since the winter is coming and I have paid/lost 450$... How do I get in contact with these guys? Best regards Jakob Duus Dolriis Denmark phone +45 29927937 email jdd@stirling.dk I would just go to my credit card company and see about doing a chargeback. You'll probably never hear from Catek, based upon what everyone else been experiencing. $hitty of them to continue taking credit card orders when the company is so obviously defunct. Quote Link to comment Share on other sites More sharing options...
Duus Posted November 24, 2011 Author Report Share Posted November 24, 2011 Thank you for your fast reply. Damn it! I was really looking forward to get those bindings... I tried to do my homework before buying, and I actually believed that I had read every single FR2 related post outthere... - but I guess I missed something, because I have not seen anyone else complaine by being ripped off :AR15firinCatek Quote Link to comment Share on other sites More sharing options...
Ernie00 Posted November 24, 2011 Report Share Posted November 24, 2011 they haven't reply to my e-mails or phone for the past 8 months and some people here it's has been longer. I would definitaly call my credit card company and see what can be done to stop the process. best of luck Quote Link to comment Share on other sites More sharing options...
caspercarver Posted November 24, 2011 Report Share Posted November 24, 2011 https://www.facebook.com/Catek.Bindings?sk=wall Quote Link to comment Share on other sites More sharing options...
jburrill Posted November 24, 2011 Report Share Posted November 24, 2011 Same story with me as well. Bummer. I finally pulled the trigger on these things and it seems they are out of the picture. Lets hope he decides to make some more. Happy turkey day. Quote Link to comment Share on other sites More sharing options...
leeho730 Posted November 25, 2011 Report Share Posted November 25, 2011 I've heard all board sports at Colorado still sells them. Looks like I'll keep mine for a while... Quote Link to comment Share on other sites More sharing options...
tdifan_2003 Posted November 28, 2011 Report Share Posted November 28, 2011 Are they really out of business? I have been trying to contact them for spare parts for a month now without any response.. Quote Link to comment Share on other sites More sharing options...
jburrill Posted November 28, 2011 Report Share Posted November 28, 2011 No response to my inquiries as well. I contacted my bank. Quote Link to comment Share on other sites More sharing options...
caspercarver Posted November 28, 2011 Report Share Posted November 28, 2011 Are they really out of business? I have been trying to contact them for spare parts for a month now without any response.. Apparently you can get parts from the manufacturer. Check the Facebook fan page listed above. Quote Link to comment Share on other sites More sharing options...
Jeffrey Day Posted November 28, 2011 Report Share Posted November 28, 2011 I was going to ask if anyone tried to contact Catek through the Facebook link, but caspercarver, answered my question! It's too bad Cateks customer service is what it is because Jeff Caron does make a good product. Quote Link to comment Share on other sites More sharing options...
GeoffV Posted November 28, 2011 Report Share Posted November 28, 2011 We have been down this road several times. Last season folks recommended to go through re-sellers like Donek, Prior, Allsports, raceboarding.com, etc. If they have Catek bindings or parts in stock you will receive far better service than through Catek directly. Quote Link to comment Share on other sites More sharing options...
sic t 2 Posted November 28, 2011 Report Share Posted November 28, 2011 money goes in. nothing escapes. no products ship, no emails get answered, no phone calls answered. i called my credit card company to alert them to this internet fraud (they are apparently a part of) and they are quite comfortable with it. as long as i willingly approved the transaction its just fine with them. "non-shipment" is not fraud. I have to pursue it with Catek's bank they said. Btw, they did say they would reverse it "if" I libel myself by simply saying the magic words: "I did not order this product". I got fleeced for $31 straps. if anyone gets a refund or actually receives a product please let me know. I would be willing to pursue again. Sic.. Quote Link to comment Share on other sites More sharing options...
Allee Posted November 28, 2011 Report Share Posted November 28, 2011 i called my credit card company to alert them to this internet fraud (they are apparently a part of) and they are quite comfortable with it. as long as i willingly approved the transaction its just fine with them. "non-shipment" is not fraud. I have to pursue it with Catek's bank they said. Btw, they did say they would reverse it "if" I libel myself by simply saying the magic words: "I did not order this product". What the hell? I had the same issue with ordering some bike parts last summer - CC got charged, no replies to the contact form and the phone number was dead when I called. All Visa here had me do was forward a copy of the information about when and where I'd tried to get in contact, and sign the forms, and they reversed the charge within a couple of weeks. I'd be asking some serious questions about your CC company. Quote Link to comment Share on other sites More sharing options...
Ernie00 Posted November 28, 2011 Report Share Posted November 28, 2011 Same here I had problem with a bike company a few years ago, kept all the e-mails and communications date that I tried to reach them without an answer. All I had to do is forward that information to my CC company and I was refunded. Quote Link to comment Share on other sites More sharing options...
twelsch42 Posted November 28, 2011 Report Share Posted November 28, 2011 I hope everyone purchases online with only their Credit Card; NOT a debit card. From what I understand you get much better fraud protection from the former. Quote Link to comment Share on other sites More sharing options...
xy9ine Posted November 28, 2011 Report Share Posted November 28, 2011 all those that got stiffed should be filing complaints w/ the bbb: http://www.bbb.org/boston/Business-Reviews/ski-equipment-retail/caron-alpine-technologies-in-newport-ri-114739/ wonder if the card charging is just automated, and the site has been abandoned. should be shut down regardless. Quote Link to comment Share on other sites More sharing options...
queequeg Posted November 28, 2011 Report Share Posted November 28, 2011 all those that got stiffed should be filing complaints w/ the bbb:http://www.bbb.org/boston/Business-Reviews/ski-equipment-retail/caron-alpine-technologies-in-newport-ri-114739/ wonder if the card charging is just automated, and the site has been abandoned. should be shut down regardless. The BBB is a joke. Complaints should be filed with Catek's bank and merchant account provider. Quote Link to comment Share on other sites More sharing options...
ursle Posted November 28, 2011 Report Share Posted November 28, 2011 Hold on if you're going to complain about Catek you know you have to complain to Angie;) So it's really the end of the Catek era, sad. Quote Link to comment Share on other sites More sharing options...
CaRtharsis Posted November 29, 2011 Report Share Posted November 29, 2011 "just shakes head" Quote Link to comment Share on other sites More sharing options...
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