Atom Ant Posted May 17, 2019 Report Share Posted May 17, 2019 This happening? Anyone got an inside line? The overall experience with Apex hasn't been great, I feel, over the last few years. Still great products, but the lack of customer appreciation / service makes me want to look for other options. I just want a pair of geckos, guys! Quote Link to comment Share on other sites More sharing options...
lowrider Posted May 17, 2019 Report Share Posted May 17, 2019 Buy a new board or improve your technique. Geckos are the kind of bling you don't need. In my opinion ! Quote Link to comment Share on other sites More sharing options...
Atom Ant Posted May 17, 2019 Author Report Share Posted May 17, 2019 Very helpful. So is the sale going on or what? What is going on with this company? Quote Link to comment Share on other sites More sharing options...
Topboost Posted May 18, 2019 Report Share Posted May 18, 2019 (edited) I'd like to know if a sale is going on. I want a set of carves. Edited May 18, 2019 by Topboost Quote Link to comment Share on other sites More sharing options...
daveo Posted May 18, 2019 Report Share Posted May 18, 2019 Are you talking about the 2017 summer sale banner which is on the site? One might deduce that communication isn't one of Jason's stronger points. If you want the information you seek, it might be worth your time calling and/or emailing him (many times). I have a set of Geckos which I don't use any longer and was helped greatly by the owner of Apex to get them, but not the current owner. Quote Link to comment Share on other sites More sharing options...
Atom Ant Posted May 18, 2019 Author Report Share Posted May 18, 2019 Prior owner was great. Jason, I'm sure he's a nice enough guy... But come on. Niche market. Prices all around the same for these products and a pretty affluent customer base. This is what sinks these businesses. Many emails already, no response. Quote Link to comment Share on other sites More sharing options...
daveo Posted May 18, 2019 Report Share Posted May 18, 2019 I recently spoke to someone who visited Jason, he said that stock is on hand and orders are being fulfilled. Not sure if that helps. You could just place an order, I guess. Other than that, it's just an exercise of holding your breath. Quote Link to comment Share on other sites More sharing options...
Jack M Posted May 20, 2019 Report Share Posted May 20, 2019 I bought a new Apex X-Plate last fall. I placed the order through https://www.apexsnowboard.com/x-plate/. I immediately followed it up with an email. Jason responded right away and I had the plate in short order. I would shop there again. There was a time that their website had been hacked and if you went to the http site and not the https site (or vice versa?) you got redirected to some spam site. Looks like that's been fixed. I love the plate. I'd recommend it to any advanced carver looking for "the next big thing" in their gear setup. Quote Link to comment Share on other sites More sharing options...
Atom Ant Posted May 20, 2019 Author Report Share Posted May 20, 2019 They make great products, absolutely no argument there. That said, I have (and many others I have bench marked with) had fairly lackluster / crappy purchasing experiences with Apex under current ownership. I am simply pointing out that, from an averaging standpoint, it seems to skew towards "poor" or "mediocre". In a niche business / sport such as this one, that is an essential aspect of a business's operation and reputation that should be removed. 1 Quote Link to comment Share on other sites More sharing options...
Jack M Posted May 20, 2019 Report Share Posted May 20, 2019 I would be surprised if running Apex is Jason's only job. Apex serves a niche (plate riders) within our ridiculously niche sport. I'm not saying there's any excuse for taking way too long to respond or deliver, or failure to do so, but this market can't be compared with mainstream markets. Anyway, I had a great experience. Quote Link to comment Share on other sites More sharing options...
1xsculler Posted May 21, 2019 Report Share Posted May 21, 2019 Can the Apex X plate be installed on standard 4x4 inserts? Quote Link to comment Share on other sites More sharing options...
daveo Posted May 21, 2019 Report Share Posted May 21, 2019 (edited) Yes but that requires a different carbon plate to the upm/allflex one. Also different hardware, of course. Edited May 21, 2019 by daveo Quote Link to comment Share on other sites More sharing options...
daveo Posted May 21, 2019 Report Share Posted May 21, 2019 On 5/21/2019 at 6:59 AM, Jack M said: I would be surprised if running Apex is Jason's only job. Apex serves a niche (plate riders) within our ridiculously niche sport. I'm not saying there's any excuse for taking way too long to respond or deliver, or failure to do so, but this market can't be compared with mainstream markets. Anyway, I had a great experience. My previous communication experience in other niche markets with other owner/manager kinds has always been better, faster, more knowledgeable, more passionate and more personalised than any customer service in a mainstream market. Don't get me wrong, I've probably owned more Apex products than anyone here except Henry but right now it is in a sorry state. I gave up long ago when I had a similar experience to @Atom Ant. And the redirect persists on the site(s) as of a couple of days ago. Quote Link to comment Share on other sites More sharing options...
Atom Ant Posted May 22, 2019 Author Report Share Posted May 22, 2019 Quote My previous communication experience in other niche markets with other owner/manager kinds has always been better, faster, more knowledgeable, more passionate and more personalised than any customer service in a mainstream market. 100% cosigned. Let's stop making excuses for bad service, bad products, embezzlement, etc in a niche sport like this. It is permissive, and ultimately it degrades the longevity of this already nearly dead aspect of board riding. This area is expensive enough to create a massive barrier to entry for the average rider to begin with, not to mention in some sense they are being asked to essentially learn to ride anew on top of forking out major coin on equipment (even if purchased used). Throwing in crappy customer experience is not a boon to this dynamic. I understand this might not be his day job--boo freakin' hoo. Gradually people will take their business elsewhere (including away from hardbooting / carving) and you lose your investment... and we lose another manufacturer of cool shit. I think the community needs to demand a higher standard. Quote Link to comment Share on other sites More sharing options...
Thumper Posted October 2, 2019 Report Share Posted October 2, 2019 Does anyone know if Apex is still in business? I placed an order in July, was billed and emailed a receipt, as one would expect, and then ....nothing. No product and no response to multiple emails and phone calls. Just crickets. I know there 's probably SOME delay associated with summer but a little love would be nice. Quote Link to comment Share on other sites More sharing options...
ThePeonsChamp Posted October 2, 2019 Report Share Posted October 2, 2019 @Atom Ant Same thing with me. I ordered some gecko carves back in July and haven't heard anything. I was assuming that it would be ordered later as the preorders say things are sent out in November? I know the info is very old so idk? I just want my geckos and dont want to have to call my credit card to get this refunded. Quote Link to comment Share on other sites More sharing options...
Atom Ant Posted October 2, 2019 Author Report Share Posted October 2, 2019 It is just piss poor customer service, assuming there is any to begin with (along with an actual business). I purchased risers from Jasey, who has never given me bad equipment (or advise) and is incredibly communicative. He might miss a few shipping windows from time to time (in which case he always makes it right) but usually that is due to his WC schedule. Highly recommend. Apex should rightfully go out of business based on the majority of respondents to this thread. I hope the don't, of course, but I wouldn't be surprised. Quote Link to comment Share on other sites More sharing options...
Thumper Posted October 4, 2019 Report Share Posted October 4, 2019 Ahhh, I didn't see the "Will ship in November" line anywhere on the preorder form. If that's what it said then my concern/stress level has gone down significantly. Thanks guys. Quote Link to comment Share on other sites More sharing options...
Jack M Posted October 23, 2019 Report Share Posted October 23, 2019 Tried my technique of placing an order on their website and then asking for confirmation. They got back to me within 24 hours. Attempts to raise them before placing the order were unsuccessful. Quote Link to comment Share on other sites More sharing options...
skidad62 Posted October 24, 2019 Report Share Posted October 24, 2019 I got through to them this week by email. Placed my order for an X Plate with AllFlex inserts and it shipped out same day. Fedex should arrive tomorrow. Quote Link to comment Share on other sites More sharing options...
Thumper Posted October 25, 2019 Report Share Posted October 25, 2019 All is now right with the world. Just got an email my item has shipped. So, pretty much as advertised if I had read the small print. DOH! Quote Link to comment Share on other sites More sharing options...
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