Had a 1st gen prior develop a tear a little bit below the bindings, Sent it back and they cut out a square piece where the tear was and patched it up with a new piece of metal.
A few weeks later the nose got damaged and the metal edges started coming off the board, i just got some gorilla glue and repaired myself.
Last bit of damage was a crack that went all the way across the board over the top set of inserts, total days on the board about 40.
When i contacted them again i was offered $100 off the price of a new board ( the original was a custom shape that cost $1100), i'm not sure if i should expect more after one repair and 40 days on the snow.:(