I did a snowboard trip this past winter with Alaska Airlines and had 2 of my 4 boards severely damaged. After filing a claim with Alaska Air Central Baggage and waiting six weeks for a decision, here is what I was told!
“Unfortunately, some items are more susceptible to damage than others and, therefore, are considered fragile. These items include sports equipment like golf clubs, surfboards, and snowboards. Because of the nature of these items and along with most other airlines, we exclude fragile items from our liability. For this reason, you were appropriately advised that there would be no compensation for the resulting damage to your Snowboards.”
Unsatisfied with this decision, I decided to call and find out where on their website it states this. I was directed to this:
https://www.alaskaair.com/content/legal/contract-of-carriage/rule-15#checked-and-carry-on-baggage
Alaska Airlines
Contract of Carriage
Rule 15 Acceptance of Baggage.
Checked and carry-on baggage
Section J “Sporting Equipment”
#14 Ski/Snowboards.
After checking a few other airlines Contract of Carriage, I discovered they too release themselves of all liability for most all sporting goods including skis and Snowboards.
Please cover your Snowboards with some other form of insurance while traveling!!
Homeowners, renters, travel etc. I was even told by American Express that, had I paid for my airline ticket with that card they would have covered any and all damages.
Unfortunate lesson learned!!
I’ll be covering my ass multiple ways in the future.
Just wanted to share my experience with you all so nobody else learns the hard way!