SunSurfer Posted October 31, 2018 Report Share Posted October 31, 2018 Hi @Jack Michaud Just received a message my subscription has been cancelled. Not something I've done nor from something I've omitted to do as far as I know. Are you able to shed any light? Quote Link to comment Share on other sites More sharing options...
Jack M Posted October 31, 2018 Author Report Share Posted October 31, 2018 12 hours ago, SunSurfer said: Hi @Jack Michaud Just received a message my subscription has been cancelled. Not something I've done nor from something I've omitted to do as far as I know. Are you able to shed any light? Hi SunSurfer, thanks for the heads up. The forum provider, Invision Community, is doing some maintenance on the subscription system. That email notification was triggered by whatever they're doing, sorry for the surprise. Turns out there was some problem with your billing agreement. It hadn't automatically paid since July, so you haven't been a subscriber for some time. I previously thought you had canceled your billing agreement through your PayPal account, so I hadn't addressed it earlier. I will post an update when I hear from Invision. Quote Link to comment Share on other sites More sharing options...
patmoore Posted October 31, 2018 Report Share Posted October 31, 2018 Weird. I cancelled a subscription to another winter sports site this morning and got a confirmation that I had cancelled this one. When I click on the tab up top it says I'm subscribed and due to renew on Nov 5. I'll keep an eye on it. Quote Link to comment Share on other sites More sharing options...
Jack M Posted October 31, 2018 Author Report Share Posted October 31, 2018 51 minutes ago, patmoore said: Weird. I cancelled a subscription to another winter sports site this morning and got a confirmation that I had cancelled this one. When I click on the tab up top it says I'm subscribed and due to renew on Nov 5. I'll keep an eye on it. Thanks Pat. That was an unrelated coincidence. Looks like you had two billing agreements here, and the Invision tech canceled one of them, hence the alert. You are still subscribed. Quote Link to comment Share on other sites More sharing options...
SunSurfer Posted November 1, 2018 Report Share Posted November 1, 2018 (edited) 14 hours ago, Jack M said: Hi SunSurfer, thanks for the heads up. The forum provider, Invision Community, is doing some maintenance on the subscription system. That email notification was triggered by whatever they're doing, sorry for the surprise. Turns out there was some problem with your billing agreement. It hadn't automatically paid since July, so you haven't been a subscriber for some time. I previously thought you had canceled your billing agreement through your PayPal account, so I hadn't addressed it earlier. I will post an update when I hear from Invision. Hi Jack, Just checked my banking records. PAYPAL *ALPINESNOWB 4029357733 has been automatically paid sums on July 29th, Aug 19th, Sept 19th & Oct 19th 2018. Checking the message on 31st October from PayPal, it states the subscription has been cancelled by AlpineSnowboarder.com and that the subscription in question had started on July 19th 2018. Thanks for looking into it. Please message me if you need any other details. Edited November 1, 2018 by SunSurfer add detail Quote Link to comment Share on other sites More sharing options...
Jack M Posted November 1, 2018 Author Report Share Posted November 1, 2018 7 hours ago, SunSurfer said: Hi Jack, Just checked my banking records. PAYPAL *ALPINESNOWB 4029357733 has been automatically paid sums on July 29th, Aug 19th, Sept 19th & Oct 19th 2018. Checking the message on 31st October from PayPal, it states the subscription has been cancelled by AlpineSnowboarder.com and that the subscription in question had started on July 19th 2018. Thanks for looking into it. Please message me if you need any other details. Bizarre. In the forum admin panel, it thinks you hadn't paid since June 18. Looking in the PayPal account now, it mostly agrees with what you say above, except just not the July payment. My apologies. The subscription system is a relatively new feature for Invision, and it has had some bugs. I *think* they're resolved now, but older accounts may still be affected. I will look further into this later today, thanks for your patience! In the meantime I've manually made you a supporting member. Quote Link to comment Share on other sites More sharing options...
Jack M Posted November 1, 2018 Author Report Share Posted November 1, 2018 Update, an Invision support technician has reviewed all subscriptions and fixed all remaining issues that had been caused before the recent bug fix. Hopefully going forward we will be all set. If anyone sees their membership drop or gets a cancellation email after today, please get in touch with me right away. Thanks everyone for your patience! Your support is doing good things. The forum is self-sustaining, and together we have donated nearly $500 each to USASA and USSRT since subscriptions began at the end of April. Youth racing is a great feeder to our sport, and racing in general advances gear technology that we can all enjoy. Let's keep up the good work! 4 2 Quote Link to comment Share on other sites More sharing options...
SunSurfer Posted December 19, 2018 Report Share Posted December 19, 2018 Question about non-paying member privileges. Just had a currently non-paying member be unable to download a .pdf file I'd uploaded. Is that related to their subscription status or should I look elsewhere to understand the issue? I plan to email the file to them directly so it's not a major problem. Quote Link to comment Share on other sites More sharing options...
Jack M Posted December 19, 2018 Author Report Share Posted December 19, 2018 6 hours ago, SunSurfer said: Question about non-paying member privileges. Just had a currently non-paying member be unable to download a .pdf file I'd uploaded. Is that related to their subscription status or should I look elsewhere to understand the issue? I plan to email the file to them directly so it's not a major problem. Not related. Some other ghost in the machine I guess. Quote Link to comment Share on other sites More sharing options...
rail Posted September 2, 2020 Report Share Posted September 2, 2020 I hate to create more work, but is there a way to pay for a subscription without using PayPal? PayPal and I have had some bad experiences in the past. I think my account is valid again, but I'm reluctant to use it again. 1 Quote Link to comment Share on other sites More sharing options...
Keenan Posted September 2, 2020 Report Share Posted September 2, 2020 3 hours ago, rail said: I hate to create more work, but is there a way to pay for a subscription without using PayPal? PayPal and I have had some bad experiences in the past. I think my account is valid again, but I'm reluctant to use it again. Ditto. Quote Link to comment Share on other sites More sharing options...
Dan Posted September 2, 2020 Report Share Posted September 2, 2020 2 hours ago, Keenan said: Ditto. Ditto 3 here. I would prefer something other than PayPal if that's possible. Quote Link to comment Share on other sites More sharing options...
Jack M Posted September 8, 2020 Author Report Share Posted September 8, 2020 I will figure something out, stay tuned. Quote Link to comment Share on other sites More sharing options...
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