Had the same thing happen at Northstar with a brand new Nidecker. Their racks suck.. Damn near had one fall out of a bus rack once. I always carry them in.
Years ago, 1st time on my BRAND new Burton Asym alp. In the lift line a 5 year old kid planted his pole on the front of my topsheet and pushed himself forward. SCRAAAAAPE!
Big nasty 8" scar, across the grain in the wood topsheet. I could see splinters. Worst topsheet damage I've ever had to this day, and I hadn't even ridden it yet!
Felt like throttling him, but what you gonna do? Just a kid, wasn't on purpose. Just glad the pole didn't end up in my shin.