This is the email I sent burton
Hi. Please forward this onto your RnD department.
I recently got a pair of step on for my wife. First key me congratulate you on taking the time to develop a new step in system... Something which as traditionally a hard booter had kept me away from soft boot riding. As usual from Burton the product is slick and refined.
I'm afraid however that this is where the compliments end.
There are two major design flaws in the design, both of which compound into one large problem beyond the smaller effects of the two independent issues.
The alarming first issues i identified on the living room floor... It wasn't even necessary to take them on the snow.
The first problem is that the heel locking system is in the high back and not the base plate. With toe pressure (toe side edging) the boot pulls the high back forward 10 to 15 degrees (as much as half an inch). This on its own is irritating on toe side turns but it also allows the toe locking mechanism to move forward and out of the ideal locking position.
The second problem is the base plate foam under the boot is soft. This allows the toe to travel downwards up to a quarter inch with just light pressure. With some force 3/8 inch is possible. This also clearly is going to affect performance. I replaced the foam with hard plastic.
However the main issue that I forsaw (again this is just looking at the system in the living room) is that the combined effect moves the toe locking system out of the ideal locking range. I predicted the result of this would be the toe system releasing on a heel side turn after a toe side turn. A brief internet search confirmed exactly that with scores of complaints online of the system releasing on heel side turns.
The design flaw was instantly obvious. How this made it past your testing (was it even tested or went straight from concept to production) is baffling.
You need to fix this. Someone is going to get seriously hurt when one foot only releases from a binding at high speed or on a dangerous slope.
Once more, hats off for the attempt, but execution unfortunately is a failure.
There are also other less important design flaws that should be addressed but these two above are the important ones.
I hope this email is taken in the positive spirit with which it is intended (Im a designer for a living) and that you can rectify this great concept.
Sincerely
Corran addison