Buell Posted November 4, 2007 Report Share Posted November 4, 2007 Hello Allmountain, You should contact Dean at Prior to discuss your concerns directly. One thing that is amazing about Bomber is that we have the board builders and the binding makers posting on and reading our threads. While Prior is an infrequent contributor, they are very accessible. I spoke with Dean once about a customer service issue brought up on BOL and he was very helpful in answering my concerns. Buell Quote Link to comment Share on other sites More sharing options...
D-Sub Posted November 4, 2007 Report Share Posted November 4, 2007 because this forum is (among many other things) the main repository of information that people use in researching equipment purchases when they can't demo directly, and this is significant info, which i hadn't come across either in searching old posts or in interacting with people here.the thread from the splitboard forum was pretty shocking to me (i've been a prior owner for 4 yrs), yet nobody's even given any reactions to it in this thread; most of the responses have been attacking me for bringing it up. i'm really curious what you all think. does it bother you that this guy apparently still has not gotten satisfaction? do you think the splitboard thread should be hidden from people who are thinking about buying a board from prior? It has NOTHING to do with you or bomber online. That guy's grievance is aired quite well on the splitboard site, and it appears as though he has every reason to be unhappy. From what I read the guy just said screw it and got his money back? I still don't see how you convinced yourself that this needed to be brought up here and in the way you did it. Quote Link to comment Share on other sites More sharing options...
D-Sub Posted November 4, 2007 Report Share Posted November 4, 2007 p.s. I have a Prior Split. Is the quality satisfactory? Was it delivered in a timely fashion? I'm not defending prior here. There are tales of their poor quality and poor customer service, but the fact of the matter is that bringing this up without personal provocation just makes the OP look bad. Quote Link to comment Share on other sites More sharing options...
D-Sub Posted November 4, 2007 Report Share Posted November 4, 2007 Not saying that Prior or anyone else should lurk the forums and pounce on every problem they see I think they definitely should do so! If I owned a company and my goal was quality and customer satisfaction I would want every bit of information available. Quote Link to comment Share on other sites More sharing options...
Dave* Posted November 4, 2007 Report Share Posted November 4, 2007 I have been dealing with Prior since 1999 and have around 10 prior decks Some bought used, a few as stockers, and two as custom builds. I have had no complaints as to the quality or service I have recieved over the years, it should be known however all my dealings have been in person. I will generally attempt to talk with Chris himself being the only active HBer in their shop that i know of,,, I think Dean has tried it but it didnt take. I know my old room mate who worked for Prior pretty much refused ( in a very opinionated fashion) even with me offering loaner gear. In my experience Chris has gone above and beyond for me , Some of the shop flunkies are a bit clueless as to the whole HB thing, and have seen at least one of the un named ( okay I know the name) sales guy try to impose his opinion on a potential customer ( now that is one thing I hate) , so there is at least one caveat. I will continue to deal with Chris who is canadian and local to me , and I will continue to refer people to him as I have done for years, Chris is also not averse to running a few laps with the unwashed public and tolerates the incessant questions on the chairlift quite well. My 0.02 cents ( 0.025 american ,,,,?) Dave* Quote Link to comment Share on other sites More sharing options...
wannabe Posted November 4, 2007 Report Share Posted November 4, 2007 I have had no complaints as to the quality or service I have recieved over the years, it should be known however all my dealings have been in person. Hi all, I'm relatively new here and on nobody's side. I think the point is whether you had a problem with prior's customer service when your board isn't in good condition after you pay hundreds of dollars, not whether you had a problem with prior or not. Quote Link to comment Share on other sites More sharing options...
www.oldsnowboards.com Posted November 4, 2007 Report Share Posted November 4, 2007 Chris and his fine boards ROCK!!! Quality made, well engineered and born out of experience and knowledge. RJ , personal friend, super guy of very, very high integrity. The "Tanker" man. By shear numbers and time. Prior has dealt with thousands of sales. Caution to those that read too much into opinions on a single sale. Both of these retailers are top notch. Done deal. Quote Link to comment Share on other sites More sharing options...
D.T. Posted November 4, 2007 Report Share Posted November 4, 2007 Both of these retailers are top notch. Done deal.EXACTLY! I have had great experiences with both. Quote Link to comment Share on other sites More sharing options...
D-Sub Posted November 5, 2007 Report Share Posted November 5, 2007 Hi all, I'm relatively new here and on nobody's side.I think the point is whether you had a problem with prior's customer service when your board isn't in good condition after you pay hundreds of dollars, not whether you had a problem with prior or not. Something which the OP did not experience. Quote Link to comment Share on other sites More sharing options...
lonerider Posted November 5, 2007 Report Share Posted November 5, 2007 Caution to those that read too much into opinions on a single sale.Yet another person who doesn't even bother to read the thread being discussed. It wasn't one person, it was five people who had problems, most of the boards custom made for over a $1000. To BALANCE the issue, there are already several posts (in the original thread) by people saying how Prior made good when they delivered a defective product (misaligned inserts, inserts drilled backwards, etc, uneven edge) as they usually a replaced board in a few weeks.I posted that thread in the original post for people to READ it and then decide for themselves and now I keep seeing more and more people just take an opinion without taking more than 30 seconds to read at least a couple of the posts in the thread. DON'T POST, READ AND DECIDE FOR YOURSELF (that's it). Quote Link to comment Share on other sites More sharing options...
lonerider Posted November 5, 2007 Report Share Posted November 5, 2007 Sorry, no time to read this either. You have a problem with that? Are you done sticking your fingers in your ears and singing "la la la?" All my smiley faces are added to add a sense of humor to my post (at least attempt to do so). I only point it out because people seem not to be paying attention to what other people are writing before disagreeing with it.You obviously didn't read any of my previous posts either about how I have purchase three Prior boards (Prior Khyber 160 split, Prior Majestic 143, and Prior WCR-Metal 177) and personally never had a problem. I repeated it my last three posts, because I knew most people are lazy and prefer ranting to actually doing some research and thinking about issues before posting. and so I forgot to mention it on my last post... thank you for reminding me that excited BOL members have the attention span of a teaspoon (again that's a joke... if you really thought that was insulting... or if you even thought that made sense, I have no hope for you). ... Probably by now, Brian has stopped reading and is already crafting a no doubt witty reply post. So now I can say all the bad things about him... yea! um... um... well I can't really think of any. Um... he has too many nice snowboards for one person to morally own! Yea... so there! *SELF HI-FIVE* Quote Link to comment Share on other sites More sharing options...
www.oldsnowboards.com Posted November 5, 2007 Report Share Posted November 5, 2007 Are you done sticking your fingers in your ears and singing "la la la?" All my smiley faces are added to add a sense of humor to my post (at least attempt to do so). I only point it out because people seem not to be paying attention to what other people are writing before disagreeing with it.You obviously didn't read any of my previous posts either about how I have purchase three Prior boards (Prior Khyber 160 split, Prior Majestic 143, and Prior WCR-Metal 177) and personally never had a problem. I repeated it my last three posts, because I knew most people are lazy and prefer ranting to actually doing some research and thinking about issues before posting. and so I forgot to mention it on my last post... thank you for reminding me that excited BOL members have the attention span of a teaspoon (again that's a joke... if you really thought that was insulting... or if you even thought that made sense, I have no hope for you). ... Probably by now, Brian has stopped reading and is already crafting a no doubt witty reply post. So now I can say all the bad things about him... yea! um... um... well I can't really think of any. Um... he has too many nice snowboards for one person to morally own! Yea... so there! *SELF HI-FIVE* blah, blah, blah Quote Link to comment Share on other sites More sharing options...
Mike T Posted November 5, 2007 Report Share Posted November 5, 2007 Man oh man, several of us need the lifts to open. Now. Quote Link to comment Share on other sites More sharing options...
Kirk Posted November 5, 2007 Report Share Posted November 5, 2007 I sincerely feel that the reference to SOME OTHER PERSON's experience on a different forum added ZERO value to members on THIS forum. Regardless of the company in question. I guess I stand corrected :rolleyes: Hence I'm hyper-sensitive to reports of both good and bad service.Yes I could pick up a board or two from Prior, and I'd probably not have a problem. But I don't, because I've heard the buzz and it's not a risk I want to take. MUST...HAVE...SNOW...SOOOON! Quote Link to comment Share on other sites More sharing options...
Art Posted November 5, 2007 Report Share Posted November 5, 2007 It's BrYan Quote Link to comment Share on other sites More sharing options...
Guest AllMountain Posted November 5, 2007 Report Share Posted November 5, 2007 people keep harping on why did i write the original post. i answered that question simply and directly, in one sentence, in post #21 above. just to be perfectly clear, here it is again: because this forum is (among many other things) the main repository of information that people use in researching equipment purchases when they can't demo directly, and this is significant info, which i hadn't come across either in searching old posts or in interacting with people here. that's why i wrote it. got it? i don't have any other motivation. i don't have any other hidden agenda. what i've learned in the responses to this thread is that most of you like prior, but many of you also have some reservations and qualifications. i think it's worthwhile for people to understand those reservations and qualifications, as part of their purchase decision. i'd just gone through an extensive purchase decision process and never come across them. now, let me say that this community has been very polite and helpful to me, and i deeply appreciate that. it was not my intention to irritate or alienate any of you. i said what i said forcefully, because the splitboard thread struck me forcefully. some of you either don't want to read that thread, or you did read it and you had a different reaction from mine. fair enough. this far in the conversation, my opinions haven't changed, but i don't need or want to keep beating a dead horse, especially if it's going to irritate people. as i said many posts ago, i'd be happy to move on to more pleasant topics. Quote Link to comment Share on other sites More sharing options...
www.oldsnowboards.com Posted November 5, 2007 Report Share Posted November 5, 2007 It's BrYan Thank you :) Quote Link to comment Share on other sites More sharing options...
Steve Prokopiw Posted November 5, 2007 Report Share Posted November 5, 2007 Man oh man, several of us need the lifts to open. Now. Aint that the truth!!!! Quote Link to comment Share on other sites More sharing options...
terekhov Posted November 6, 2007 Report Share Posted November 6, 2007 Keep BOL free. +1 our little community's vendors must know that they NEED treat us well. all doneks etc. are not holy cows, WE RIDERS is. deleting threads here is vendor-centered. stop it PLEASE "it's your fault" is not an answer for most of us proficient riders. we understand inside out what is OUR fault ("things may and do break"), and what is not ours. personally I base my further decisions on almost neglectible for others signs of rider's disregard. keep em' comin, and respect the companies not based on WARRANTIES but on GUARANTEES. respect RJ Quote Link to comment Share on other sites More sharing options...
Michelle Posted November 7, 2007 Report Share Posted November 7, 2007 I agree with all the free speech talk going on here, and we try not to censor too many things on this forum. another story altogether. However, I have seen what happens on this and other forums when people start on a subject and it festers out of control. One little thing that someone says and everyone else chimes in with "yeah" and "me too". My point here is that there are two sides to every story, and I'm sure Prior has a side as well. I'm not defending either party, or choosing sides, I'm just saying that with every "warranty" or "customer service" situation there are different scenarios, and even if Prior tried to defend themselves on here, there would still be a number of people reading rolling their eyes and picking apart every single word they say. It's a losing battle. Just be careful what opinions you form just from reading posts such as these. While it is important to get information to everyone out there, I advise caution. I would be upset if a customer that didn't FEEL they were satisfied with something I did to try and help them blasted me on a post here when i honestly thought I was doing the right thing. Quote Link to comment Share on other sites More sharing options...
Michelle Posted November 7, 2007 Report Share Posted November 7, 2007 +1our little community's vendors must know that they NEED treat us well. While I can't speak for all the vendors in the hard boot world, I can say that for the most part we all DO try and treat our customers well, and we know that you guys are what keep us alive. At least at Bomber, we try and show our appreciation and respect to you guys whenever possible. Quote Link to comment Share on other sites More sharing options...
Bordy Posted November 7, 2007 Report Share Posted November 7, 2007 While I can't speak for all the vendors in the hard boot world, I can say that for the most part we all DO try and treat our customers well, and we know that you guys are what keep us alive. At least at Bomber, we try and show our appreciation and respect to you guys whenever possible. I agree with uber girl, It surprises me when people on the forum use tearms like the Vendors need to know to treat us better, as though we think customers arn't what keep us going. Theres very little people in our community so there is very little money, Any one who isn't a national chain can't make tons of money off of selling alpine gear. Every company in the sport is operated by very passionate alpine snowboarders. We do it becuase we love the sport and we are tring our hardest to get great gear to you. A few years ago we had to replace a tanker for some one. Altough the company would not take the board back Dave still replaced it for the customer. Since we had not stocked many tankers, eating the cost on just one ment we made no profit on the others. Was it a bad call cost wise, hell ya, Did some guy have a great customer service experance. well I sure hope so. But all it would have taken was a shipping issue to upset the same customer. I once saw a page in a book made in the 80's to have fun with a copy machine. It was a award called a attaboy. It read. You have been awarded one attaboy, If you collect 100 attaboys you are a true gem, a leader of many and a Man omung Men, the apitamey of sucsess!!! then in small print acrros the bottom it read, However one awshiit, will whipe the slate clean. It seams so many consumers in america feel the same way and beleave all company should be flawless always. But we all make errors each day we just try and make sure the attaboys out way the awshiits. But it seems like we never get a hundred.... Quote Link to comment Share on other sites More sharing options...
Michelle Posted November 7, 2007 Report Share Posted November 7, 2007 Bordy This time, VERY well said. I couldn't have used better words. :biggthump :biggthump Quote Link to comment Share on other sites More sharing options...
Bordy Posted November 7, 2007 Report Share Posted November 7, 2007 BordyThis time, VERY well said. I couldn't have used better words. :biggthump :biggthump This is my one attaboy post... I am sure my next hundred wil be awshiits.... :D Good thing I am so good on the phone and in person,, (even with the Hair) ;) Quote Link to comment Share on other sites More sharing options...
RJ-PS Posted November 9, 2007 Report Share Posted November 9, 2007 Bordy, You were referring to the previous US Distributor of Rad-Air not replacing the board, they are gone. When I took over the reigns for Rad-Air North America, I sent Dave a board to replace the one that broke, no questions asked. I've never seen pictures or the actual board, just Dave's word. You boys at hardbooter.com are great and I appreciate our relationship and hope to work with y'all for a long time to come. As for my customer service, I'd like to be doing this 30 years from now and the only way I can think of is to keep customers happy. Hopefully that is good enough for my carving brothers. Quote Link to comment Share on other sites More sharing options...
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