Cheri,
Thanks for your response. The backwards graphic is ridiculous. As is the damage done to the base. It does not appear to be from shipping, as the box is intact in that area.
I'm very frustrated that no one contacted me. I sent emails on 11/5 and 11/29 inquiring about my board. You guys had plenty of opportunities to inform me of the issue and let me decide. Telling me earlier would've saved a lot of headaches.
Now I'm faced with shipping my board back (at my expense) and waiting a full month for a replacement? Had you told me earlier, the replacement would be on it's way now. Additionally, you said you decided to ship my board because of the name. I didn't even pick the name, never got the email, so it was randomly assigned.
This solution is unacceptable. Including shipping and tuning, I paid a total of $625 for a board with a backward topsheet, and a damaged base. I also waited a total of 8 months from the time of my deposit for this. Now my only option is to pay more (for shipping) and wait another month. Unacceptable.